FAQs
We are a small company, and we want to ensure that your experience with us is pleasurable. We try our best to accommodate our customers and are as flexible as we are able to when it comes to returns depending on the item. As such, our return policy differs across categories.
FINAL SALE ITEMS
All books, rubber stamps and ink pads, special order, drop ship, and limited edition items (including Morgan Peck, Apollonaire, Yuta Segawa, &Tradition, Frama, Skagerak furniture, Grandmont Street/Julia Finlayson and SSB2) are final sale. Personal items, such as essential oils, oil diffusers, creams, lotions, candles, soaps, etc. are final sale. We will replace damaged items with like goods. Dated goods (eg 2025 calendars) are final sale if ordered after January 15. All items on sale, or purchased with a discount code, are final sale.
ALL OTHER ITEMS
The inventory for our small batch goods is quite small, and we need to have items returned in a timely manner so that others can purchase them. At this time we do not offer exchanges.
For refunds of full priced merchandise, a return authorization must be requested WITHIN 5 DAYS OF THE DELIVERY DATE and shipped back within 10 days of the delivery date.
After five days of the delivery date, orders of non-discounted items can be returned for store credit, up to 21 days from order purchase.
A return shipping and handling cost (starting at $12, but depending on package size and location) will be deducted from the refund or store credit amount. Your account will be credited within 14 days of receiving your return. All refunds will be issued in the same form as the original payment.
Note, all sales shipped to international addresses including Canada and Mexico are final sale.
TO MAKE A RETURN REQUEST
To initiate a return please request a return authorization and return shipping label here.
All goods must be unused, in pristine condition, and with original packaging (including boxes, cello bags, unopened shrinkwrap, inserts and paperwork etc) with a copy of your receipt. Items sent back that are used, damaged or not in re-salable condition will not be returned to the purchaser or refunded; please check your items carefully prior to shipping to make sure they meet our returns policy. Please note that we do not accept liability for shipping loss or damage to returned goods.
Wms&Co. will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
RUBBER STAMPS AND MADE-TO-ORDER ITEMS
All rubber stamps with imprint messages (including Quote Stamps and Thumbstamps) are made to order and are non-refundable and non-exchangable. Ink pads are not returnable or exchangable.
You can cancel a custom rubber stamp order at any point until the design is approved and/or put into production by emailing [email protected]. If we have begun working on your imprint design a $20 cancellation fee per stamp/design will be deducted from your refund to cover the cost of creating your imprint design.
In the event Wms&Co. is responsible for an error on an imprint, a new one will be supplied that meets your original specifications. Please email [email protected] to initiate an exchange.
request a return authorization and return shipping label here
To expedite your return please fill out the details at the link above, otherwise it just creates a ticket for us to contact you!
We will send you a return label, please save packaging materials. All goods must be unused, in pristine condition, and with original packaging (including boxes, cello bags, unopened shrinkwrap, inserts and paperwork etc) with a copy of your receipt. Items sent back that are used, damaged or not in re-salable condition will not be returned to the purchaser or refunded; please check your items carefully prior to shipping to make sure they meet our returns policy. Please note that we do not accept liability for shipping loss or damage to returned goods.
Please confirm your return request meets our return policy.
Please email [email protected] to find out if your order is eligible for a Shipping Protection claim.
To file a Shipping Protection claim (for lost/stolen packages, packages showing no movement, missing or damaged items), please visit Shiptection.com and use the chat feature in the lower right corner. You can choose between a refund or replacement. The insurer states that we cannot file claims on your behalf.
If your tracking information indicates delivery but you haven't received your package, please take the following steps:
- Check all possible delivery locations at your address, including porches, mailboxes, package rooms, and side entrances
- Verify with household members or neighbors who may have accepted the delivery
- Contact your local post office or shipping carrier with your tracking number to inquire about the delivery details
Please email [email protected] to find out if your order is eligible for a Shipping Protection claim.
To file a Shipping Protection claim (for lost/stolen packages, packages showing no movement, missing or damaged items), please visit Shiptection.com and use the chat feature in the lower right corner. You can choose between a refund or replacement. The insurer states that we cannot file claims on your behalf.
We take responsibility for accurate shipping but cannot control carrier performance. If your tracking displays "Pre-Shipment Label Created" or "UPS doesn't have possession of the package yet..." for more than 48 hours, this indicates the carrier has collected your package but it hasn't registered in their tracking system.
While 99.9% of these packages ultimately arrive successfully, delivery may extend to 2-3 weeks. We can only access the same tracking information available to you online—we do not have privileged carrier information.
After 14 days in this status, you become eligible to file a Shipping Protection claim through our standard claims process at shiptection.com, or you may contact the carrier directly to initiate a claim.
Please note: This tracking situation is not indicative of fraudulent practice by our company or warehouse. It occurs frequently enough that it is specifically covered by shipping insurance.
We apologize that you received an incorrect item in your order. Please contact us via [email protected] for prompt assistance with this matter.
When reporting the issue, kindly include a photograph of the item you received along with the name of the missing item(s). We recommend checking the package thoroughly for any notes or packing slips that might indicate additional items were shipped separately.
Please note that since we operate from two different warehouses, your items may arrive in separate boxes: rubber stamps and ink pads are shipped from our Roanoke VA warehouse, while most other items ship from our Denton MD warehouse. Some items such as lighting are drop shipped directly from the maker.
We will provide you with a prepaid mailing label to return the incorrect item. Please retain all original packaging and ensure the returned item remains in new condition.
While inventory constraints may occasionally affect our ability to provide an exact replacement, we will make every effort to resolve the situation to your satisfaction.
Damages or missing items must be reported via email within 48 hours of delivery by emailing [email protected]. Please send photos of the outer carton, a photo showing the inner packaging materials, as well as several images of the damaged item.
To file a Shipping Protection claim (for lost/stolen packages, packages showing no movement, missing or damaged items), please visit Shiptection.com and use the chat feature in the lower right corner. You can choose between a refund or replacement. The insurer states that we cannot file claims on your behalf.
We offer a one time personal discount code when you sign up for emails. It is valid for 90 days - but if you need an extension contact [email protected]
Only one discount code or offer can be used per order. Discounts are applied to the cost of the merchandise only and cannot be applied to gift card purchases, previous purchases, shipping, transactional fees, and taxes. Some items are excluded from promotions, such as rare books, limited inventory items, and sale items. We apologize for any disappointment.
Note that all sale items and items purchased with a discount code are FINAL SALE. Free shipping, when offered, does not count as a discount code or offer.
Expedited shipping options are available during checkout. Please note that we are unable to modify shipping speed once an order has been placed.
Our standard processing time for most items is 3-4 business days from order placement to shipment handoff. This processing period precedes shipping time. Rubber stamps require 4-7 business days from artwork approval, while select specialty items may have specific lead times indicated on their respective product pages.
For processing efficiency, orders received after 11:00 AM EST will begin processing the following business day due to our warehouse and shipping schedules. This timing is particularly significant when selecting expedited shipping options, as shipping duration commences only after processing is complete.
Please email [email protected] with your cancellation request as soon as possible, and we will try to cancel and refund your order if we catch it before it enters the fulfillment process.
You will receive confirmation of your cancellation if we're able to make it happen.
If you have already received an order confirmation email, it may be impossible to cancel your order.
We offer free shipping for orders over $150 within the contiguous United States (does not include Hawaii, Alaska, or US territories). The carrier is at our discretion.
Upon placement and processing of your order, you will receive a confirmation email containing your order details. This communication will include a tracking number.
You may access tracking information by clicking the provided link or entering your tracking number on our dedicated tracking page.
Please note that tracking information may not be immediately accessible following order placement.
Please drop us a line at [email protected]. We will do our level best to respond within 24 business hours.
Once an order has been placed, we are unable to modify its contents. Should you need to update shipping address or contact information, please email [email protected] immediately following order placement.
Yes! We offer both Digital Gift Certificates as well as lovely boxed Gift Certificates.
We offer worldwide shipping services, which are available at checkout.
Please be advised that international shipments via USPS may require up to 45 days for delivery. We recommend selecting UPS for expedited international shipping.
For our international customers: All international orders are considered Final Sale and are non-returnable. Import duties and customs policies vary by country, and we are unable to control or estimate these fees. Customs-related delays may occur, and any additional charges remain the responsibility of the recipient. Should you decline delivery due to customs fees, we cannot refund your initial payment for merchandise or shipping. We are legally required to declare the full retail value of items on package documentation and cannot designate orders as gifts. For specific information regarding customs fees and procedures in your region, please consult your local customs office.
We are pleased to offer our products in volume purchases for outfitting an office or for gifting. Purchases of any single product in quantities of 20+ receive a 10% discount*. If you or your company has any upcoming corporate or gift requirements please do not hesitate to contact us at [email protected].
Unfortunately we are not able to add personalization to any of our paper goods (other than Rubber Stamps); but our friends over at Appointed do wonderful job at it.
*minor exclusions apply: sale products, limited editions, low stock, etc
TRADE
We offer trade pricing to qualified interior designers, home stagers and architects.
We do not yet have a trade portal, so please email [email protected] to set up an account. Trade partners must have a robust website or instagram presence showing evidence of an existing trade practice, please include a website or social link. Please submit your resale certificate via email to be tax exempt. Once approved we offer a 10% trade discount on our wares for orders over $350. All items on our site are available to trade partners, but we have a few exclusions to the discount (out of print books, one of a kind items, certain limited editions, certain drop ship items, etc).
WHOLESALE
Please note that only a small portion of the offerings on this site are available for wholesale sales.
Since our launch in 2015, our retail partners have been an integral part of our growth as a brand, and our story at large. We're proud to offer a diverse range of products and a presence in highly desirable shops around the world. We are sincerely grateful for the partnership and support of our stockists.
You can browse our offerings and open an account on our wholesale portal. When you open an account you will immediately be granted access. On the rare occasion that once an order is placed you do not meet our wholesale criteria your oder will be promptly refunded. Wholesale partners must have a robust website, store and/or instagram presence showing evidence of an existing shop selling merchandise similar to what we offer.
The initial US wholesale order minimum is $250; reorder minimum is $75. The initial International order minimum is $300.
We also happily accept wholesale orders for any of our items via email to [email protected].
Do you offer modifications to the stamp imprint designs shown? We provide complimentary modifications to existing imprint templates for clear and simple requests. Examples include font substitutions (requesting #18 with the font from #38), removal of design elements (omitting dots or lines from #46), element exchanges (adding the box from #67 to #07), and additional text lines or expanded text per line (if the stamper dimensions permit).
For Architectural Stamps, please note that modifications may affect compliance with state guidelines. We cannot ensure adherence to these guidelines if design elements are altered. Please include your design requests in the Customer Notes section during checkout. You will receive an actual-size proof for your approval following order placement.
Design modifications should be accomplished within the first or second proof revision; additional revisions may incur design fees. For personalized stamp design inquiries, please email [email protected].
What distinguishes Hand Stamps from Self-Inking Stamps? Our Self-Inking Stamp features a retractable mechanism with an integrated hidden ink pad and a patented system allowing interchangeable plates for multiple typographic imprints with a single stamp body. We offer Gift Certificate options so recipients may select their own artwork. Traditional wooden and cast bronze Hand Stamps require separate ink pads. Both varieties are available in multiple sizes and colors, accommodating customized versions of our typographic templates or your own uploaded artwork.
WATCH A VIDEO HERE
Can I use alternative ink types with your stamps? Where can I find additional colors? Certainly. Our stamps accommodate archival and fabric inks (ideal for personalizing children's clothing or branding muslin totes). Pigment ink pads and metallic inks are compatible only with Hand Stamps. Additional ink colors are available online at Amazon. Replacement ink pads for our Self-Inking Stamps can be found in the Rubber Stamps section of our website. The ink pad can be removed, wrapped in plastic, and stored for future use—see our instructional video for details.
I'm having difficulty uploading artwork for multiple stamp orders. You may attach artwork during the purchase process, but if you experience difficulties, please email your artwork to [email protected] with your order number. We will confirm receipt and provide a proof.
What if there's an error on my imprint? You will receive a design proof via email for review and approval. Please ensure your checkout email address is correct and check your spam folder if you haven't received the proof within 24 hours. Proof approval is required within two business days (immediately for rush and holiday orders). We do not proceed with production without approval. When entering text, please verify spelling and all details carefully. Capitalization and typographic styling will match your entry. For special typographic requests (centered, flush left, italic, all caps, etc.), please specify in the Customer Notes section during checkout. You will review these elements on your proof to ensure satisfaction.
"Better a diamond with a flaw than a pebble without." -Confucius
We keep hearing it said that "Perfection is the Enemy of Done" - although it's a bit hard for the crew over here at Wms&Co. to fully walk that talk.
We wanted to get all the goodness of our new website in front of you - even though there are parts still in process. And so, for now, we will be manually processing voucher redemptions.
If you have a voucher card for a free imprint these are the simple steps we need you to take for us to process your order.
Send an email to [email protected] with the following:
1. A simple snapshot of the voucher card, which tells us your code and the size of your stamp. Make sure all text is legible.
2. For text imprints: the text information you would like to have on your imprint, and the style number you would like to have the info typeset in. You can see our current styles here.
3. If you prefer to supply your own art then please include the file in the email. Note the art requirements here.
4. Include your shipping address in the email. We ship all imprints USPS regular mail. Imprints ship within 4-5 days of approval.
Please make sure to check your email for a design proof within 2-3 days, and approve or note any changes. We do not put imprints into production until we hear from you!
How do I attach a new imprint rubber to my Stamper?
WATCH A VIDEO HERE
Upon receiving your new Imprint Rubber, remove the paper backing and position the imprint rubber onto the Stamper pad. DO NOT REMOVE the clear acetate on the Stamper. The imprint rubber adheres through static cling to the acetate layer; no glue or adhesive is involved in the attachment process.
To remove an existing imprint from a Self-Inking Stamper, simply peel it away. As no adhesive is involved, the imprint can be reattached at any time.
How do I change the ink color on my Stamper?
WATCH A VIDEO HERE
Our Self-Inking stampers accommodate a wide range of inks, including archival and fabric ink (ideal for personalizing children's clothing or branding muslin totes). Pigment ink pads and metallic ink are exclusively compatible with Hand Stamps.
Additional ink in various colors is available for purchase online at Amazon. Replacement ink pads for our self-inking stamps can be found in the Rubber Stamps section of our website.
How do I clean my Stamp?
Our Self-Inking and Hand Stamps should never be cleaned with rubber stamp ink solvents, as these may damage the metal finish and/or paint. For Stamps with removable imprints, we recommend removing the imprint and cleaning with mild soap and water, ensuring no soap residue remains on the imprint's back surface. Allow the imprint to dry thoroughly before reattachment. For stamps with permanent imprints, please ensure solvent only contacts the rubber imprint surface.
Our Copper-plated stamps will naturally develop a patina over time. To restore the original finish, use any standard copper polish.
My stamp is producing blurry impressions and the lines are filling in. What can I do?
This occurs when excessive ink saturates the pad. Stamp onto a paper towel to remove excess ink.
When I make an imprint, the edges of the rubber appear. How can I prevent this?
First, clean excess ink from the edges of the rubber imprint following the instructions above. When stamping, maintain your stamper perpendicular to the surface and ink pads (for Hand Stamps). This should resolve the issue. Alternatively, you may trim excess imprint rubber close to the design. (We provide extra rubber to facilitate square placement on your stamper, but this excess is optional).
For personalized troubleshooting assistance, we offer FaceTime consultations. Please email [email protected] to schedule an appointment.
What are the criteria for uploading my own artwork?
Artwork should be black & white line (vector) art. We accept files saved as a PDF, EPS, AI. If you are using InDesign or Illustrator, outline the fonts and save as a PDF. Learn how to outline fonts in these tutorials for Illustrator or InDesign. We prefer the 'Adobe PDF/X-1a' preset when making pdfs.
If possible please provide art the size you would like it on your stamp - with a little bit of room all around for trimming the rubber. If you do not submit same size art we will size your uploaded art to maximize the space on the stamp size chosen. If you would like your art a certain size (for instance, 1" tall) please note that in the Customer Notes box in the billing section on your cart at checkout.
Fonts must be at least 8pt in size for reproduction. Do not use bold type for text under 12 point type. The ink fills in on the letters too easily. Art that is white on black (reverse type) is difficult to stamp, especially in small sizes.
If you are unable to create vector art, you can use a third party resource like vectorizeimages.com (We are not affiliated in any way with this company, but people have asked for resources to convert their art to usable art and we have found them to be a good resource).
May I submit artwork that is very finely detailed, with extremely narrow lines?
Although artwork of this nature is not optimal for stamps, this kind of pattern works best with the Hand Stamp. The image most likely won’t be as crisp and clear with the Self-Inking Stamp.